1. What does Assist include ?
Assist is packaged as a 'platform-as-a-service'. In other words, we provide the hardware needed to deliver our service, including
VOIP phones, wireless access points, switches, firewalls, servers, and more. We also unify vendor management,
provide modern business messaging apps, and act as a single I.T. assistant for your entire organization.
2. What does Assist not include?
Assist does not cover end-user device support (things like computers, mobile phones, printers, etc.).
We do provide basic advice and assistance on finding common solutions to device trouble.
However, in the event a device requires hands-on attention (remotely or on-site), we have repair services available at additional, low, one-time costs.
3. How are subscription seats sold?
We calculate subscription seats for Assist & Assist+ based on the number of employees in the organization.
Assist+Voice is calculated by the number of voice end-points you need (phones, fax machines or otherwise).
Every seat is sold as a 1-year subscription with monthly installments. Each seat can be paused for up to 6-months if needed.
4. Does Assist scale easily with my business?
Yes. You can add or remove subscription seats as the business changes, and the technology we provide will be modified appropriately.
Hire a new employee? Simply hit us up on your company messenger.
We'll adjust the subscription, ship any needed hardware and walk the new person through everything they need to do their work effectively.