assist support foundation.

Monthly rates starting at $55/employee

Assist Support Foundation is where getting back to business begins. Get the best service, management, and text support from day one.

Employee On/Off Boarding

32Waves completes all installation, password setup, and new employee procedures. Access is revoked from the previous employee, and the best part is none of your time was wasted!

Start a Chat. We are Waiting.

From 8am to 5pm local time, our expert support is at your fingertips. With SMS/MMS mobile texting, we respond in 10 minutes or less during business hours.

Device Management

We have an expert eye on your tech and alert you before an issue occurs. We provide on-demand remote assistance and update your software and hardware automatically.

Cloud Management

We make sure your user/licensing is up to date and your cloud storage is sufficient. Never worry about your cloud’s security; we keep it safe and organized for you.

Project Management

We offer an initial office walkthrough and I.T. audit to evaluate what tech is working for you and against you. We work with you to help you come up with the best I.T. strategy for your business.

Additional Assist Support

  • Microsoft Windows and Apple’s MacOS
  • Hardware and software procurement and purchase
  • Employee access security and management
  • Company device inventory management

Level Up With Assist Add-ons.

Assist Network

Fast, reliable and uninterrupted connectivity is essential. Combine the Assist Network add-on with Assist Foundation Support and you have a turn-key solution to connectivity. You will have the latest hardware and we will manage it 24/7. We are always assisting you!

 

  • Network Router, Switching and Wifi Hardware Included
  • Gigabit Local Network and Latest in 802.11 AC Wifi
  • SDN Based Routing and Traffic Policy Management
  • 24/7 Outage Monitoring and Mitigation
  • Onsite Office Review for Structured Cabling Designs
  • 100% Managed and Maintained
  • ISP Account Management and Auditing

Assist Security

We give you the best modern solution to fight cyber and sophisticated attacks. Get all the modern tools and stay protected!

 

  • Software Defined Network Edge Firewall Upgrade
  • A.I. Backed Network Security and DNS Control
  • Device Level Firewall and Traffic Management
  • Managed Device Security by SentinelOne
  • Device Level Disk Encryption Monitoring
  • 24/7 Threat Monitoring
  • ISP Account Management and Auditing

Assist Voice

Voice service is vital when running your front office. Backed by Telzio, Assist Voice offers all the modern features you’d expect from a Voice Platform and more. Set up, maintained and managed 100% by 32Waves; we ensure your staff stays connected.

 

  • Cloud Based Voice Solution
  • Intelligent Call Routing and Queuing
  • Apple IOS and Android Apps
  • *NEW* Business SMS Texting
  • Call Recording
  • Modern Faxing
  • *NEW* Smart Spam and Robocall Filtering
  • Voicemail Transcribing

Assist Voice Hardware

Do you need hardware for Assist Voice such as desk phones? We send the hardware right to your door and give it the magic touch to be capable of improving your connection right out of the box.

  • HD Voice
  • Dual-Port Gigabit Ethernet
  • 3” Backlist Color Screen
  • 27 Programmable Keys
  • Bluetooth and Wifi Support (possible added charge)
  • RJ9 headset port with EHS support (adapter rewired)
  • Wall Mountable
  • 3af POE Powered
  • 100% Managed