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Mike doesn’t have 32Waves
Emily has 32Waves
Mike gets to work and starts preparing for his prospect presentation.
Emily gets to work and starts preparing for her prospect presentation.
Mike’s presentation is not uploading, and the meeting starts in 1.5 hours.
Emily’s presentation is not uploading, and the meeting starts in 1.5 hours.
Mike calls Andrew, his I.T. guy, and gets his voicemail.
Mike waits for a call back.
Emily texts @Assist to fix the problem while making her morning coffee.
Mike calls Andrew again, and gets his voicemail. He eagerly awaits at his desk for Andrew’s call.
Emily’s 32Waves Assist Agent replies and tells her she can relax because they already saw the backend problem and are working on it.
Andrew calls back. Mike tries to explain the problem verbally, but Andrew isn’t sure what Mike means.
Andrew suggests a “quick fix” but this doesn’t work. Andrew says he’ll swing by after finishing his
current onsite job.
32Waves contacts Emily and says that the problem is fixed and she and her team can get back to work normally.
TASK IS DONE
Now waiting for Andrew to arrive,
Mike makes his morning coffee.
Emily tells her team that everything is good to go, and they get back to preparing for the presentation.
Andrew gets to the office and Mike re-explains the problem.
Finally, after seeing and understanding the problem, Andrew gets to work.
The client gets to the office, and Mike has to explain that the presentation is not uploading.
Emily and her team present to the client.
After waiting for 15 minutes, the client chooses to leave and “decide next steps later.”
Andrew finally fixes the problem. Mike lost time, money, and potentially a client.
Emily and her team celebrate their new client contract over an early lunch.