That's our goal: to make all of our clients Deliriously Happy. We're customer service first, then we're nerds. Born in software, we have a different perspective: I.T. should be intuitive and smart. The software that enables it should be built specifically with the user in mind, allowing them to spend their energy on getting their jobs done. Sometimes, software can't do it, requiring a human to step in, which is our role. From development to daily Assist conversation, we strive to see what you see, closing the gap between humans and technology for you.
Every year we identify a community need in each of our regions related to what we do. We're not big fans of spending big bucks on empty advertising and marketing, so we use that budget to give back in some way -- a responsible form of promotion. We've built public WiFi for municipalities, gigabit networks for schools and non-profits, fiber internet for low-income residences, and supported countless academic, robotics, and scientific teams. We're huge supporters of STEM education and strive to support it in every way we can.
1. What does Assist include ?
Assist is packaged as a 'platform-as-a-service'. In other words, we provide the hardware needed to deliver our service, including VOIP phones, wireless access points, switches, firewalls, servers, and more. We also unify vendor management, provide modern business messaging apps, and act as a single I.T. assistant for your entire organization.
2. What does Assist not include?
Assist does not cover end-user device support (things like computers, mobile phones, printers, etc.). We do provide basic advice and assistance on finding common solutions to device trouble. However, in the event a device requires hands-on attention (remotely or on-site), we have repair services available at additional, low, one-time costs.
3. How are subscription seats sold?
We calculate subscription seats for Assist & Assist+ based on the number of employees in the organization. Assist+Voice is calculated by the number of voice end-points you need (phones, fax machines or otherwise). Every seat is sold as a 1-year subscription with monthly installments. Each seat can be paused for up to 6-months if needed.
4. Does Assist scale easily with my business?
Yes. You can add or remove subscription seats as the business changes, and the technology we provide will be modified appropriately. Hire a new employee? Simply hit us up on your company messenger. We'll adjust the subscription, ship any needed hardware and walk the new person through everything they need to do their work effectively.
5. What does 'Unified Vendor Management' mean?
During initial onboarding, Assist will gather any tech related vendor details (printer services, Internet providers, existing voice providers, etc. ). We then add ourselves as an authorized admin contact and manage the relationships between you and your vendors. No more hunting down who to call or having to deal with crappy phone support service. Simply message Assist and we'll take care of the rest.
6. What is modern business messaging?
Business messaging is a new internal communication platform based on live chat. It's a centralized location for instant messaging across your entire organization. You can share files, collaborate on projects, create teams, and get help from Assist, all instantly. You can keep track of your history so nothing gets said twice and everything can be looked up later. Here at 32Waves, we use Slack.com. We love it and is generally what we use with new clients.
7. What kind of warranty/guarantee do you have?
We have a 30-day money-back guarantee on all new accounts. When we began building Assist, before diving into nerd land, we envisioned a service that was people-first. So much of technology requires you to conform to how it works. We don't think that should be the case. We take the approach that technology should be streamlined so that you don't waste time troubleshooting details. In that, we guarantee an experience that makes you deliriously happy. Even if that means giving you your money back.